If I Alreaady Have a Lyft Account and I Sign Up Again With My Email Will
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Rideshare apps like Lyft bring convenience into the lives of many users each 24-hour interval, so when bug arise, it's only natural that yous'd expect your support to be convenient, too.
Whether you're a Lyft driver or rider, knowing how to contact Lyft customer service can help you solve problems and get answers chop-chop.
Just similar any other visitor, Lyft isn't perfect. Every once in a while, current and prospective users may run into questions or issues that they need aid to resolve.
Luckily, the Lyft client support team has your back, offering several different channels for you to reach out.
Beneath, we'll run through seven options you accept when yous need to contact Lyft client service.
If you're a driver, you'll besides find some special tips on how to get priority support and contact Lyft support while y'all're on the job.
Jump to:
- Common Reasons to Contact Lyft Client Service
- 6 Means to Contact Lyft Client Service
- Lyft Help Center
- Lyft Request Form
- Lyft Phone Line
- Lyft Email Support
- Lyft Hub
- Lyft Social Media
- Lyft Corporate Office
- Tips for Getting Help
- Oftentimes Asked Questions
5 Mutual Reasons to Contact Lyft Customer Service
Why would you lot need to contact Lyft client service at all?
Virtually of the time, you lot won't need to. In fact, it'southward possible that y'all could use Lyft regularly and never need to contact the visitor.
The same is even possible (though less likely) if you lot're a Lyft commuter.
What reasons would you have to reach out to the Lyft client service team?
Here are v mutual reasons we've identified:
ane. Dispute a Charge
This is a common reason for Lyft passengers to contact someone from client support.
While the company does everything they can to preclude information technology from happening, sometimes y'all'll end up with an incorrect charge for your ride.
You may also end up with a cleaning fee or counterfoil fee that you don't think yous deserve.
In cases like this, information technology'southward helpful to discuss the thing with someone from Lyft's support squad.
two. Lost Particular
Losing an item in a Lyft ride can be a frustrating experience (specially if it's something valuable like a phone or wallet).
In moments like these, it'due south reassuring to become assist from someone on Lyft'southward squad.
While the visitor does not guarantee the return of lost items (that's between you and your driver), they will show you how to contact your driver and accommodate for the item's return.
3. Driver or Rider Complaints
Lyft is a community, ane that but works if drivers and passengers respect each other.
Near of the time, there is mutual respect.
However, sometimes a driver or passenger will practice something to violate that code.
If this happens, and so you may want to contact Lyft and complain.
Bear in heed that you can always utilize your driver or rider rating to notation whatsoever poor beliefs (and ensure you lot won't exist matched again).
In serious cases, however, y'all may want to gild a more than formal complaint; Lyft support can help yous with this.
4. Help With the Lyft App
Whether you're a commuter or rider, y'all may run into problems with the Lyft app from time to time.
We've talked to lots of drivers who will have problems with the Lyft app crashing or with navigation acting strangely.
You should certainly report these bug to Lyft then that they tin can prepare them (and get you lot back on the road).
Passengers should practice the same.
Even in cases where the app isn't malfunctioning, yous might still accept a question about a particular feature.
This is a good reason to go far touch with Lyft client service (assuming you've reviewed the Lyft Help Eye, which we discuss below).
5. Account Issues
A final mutual reason for contacting Lyft customer service is that yous accept a question near your account.
This spans a broad range of topics, from drivers who need assistance setting upwardly direct deposit to passengers who are having trouble updating their payment method.
Lyft client service will be happy to assist you lot with all these problems.
six Ways to Contact Lyft Customer Service
Below, yous'll find all the current means you tin can contact Lyft.
Most of these methods work for both riders and drivers.
Some methods, however, are merely available to drivers.
Nosotros've fabricated annotation of this in the heading of each department so that you tin can notice the method that volition work best for your state of affairs.
The Lyft Help Middle
The Lyft Help Center is the first identify that riders and drivers should go when in need of assist with mutual questions.
It's a comprehensive resource well-nigh riding and driving with Lyft. The visitor constantly updates the help centre page with new questions and answers and up-to-engagement information.
The best manner to use the Help Center is by searching with keywords in the query box.
Lyft'south Help Heart is intuitively designed, and the network of internal pages are intelligently interlinked to each other so that y'all won't have any problems navigating through the posts.
The Assist Centre provides links to topics like how driver pay is calculated, reporting an accident, lost and found, promotions and incentives.
If you are looking for basic assistance without human interaction, the Aid Centre is for you.
Lyft Request Course
Another easy mode to contact Lyft is by submitting a ticket through this online asking class.
All you need to do is fill in your name, contact info, what you need help with, and a description of your needs. One time the form is submitted, a Lyft squad member will reach out to you every bit shortly as possible.
This asking grade is a dandy customer service issue for just near whatsoever non-emergency effect.
Whether yous're a rider or driver, y'all'll be able to get the help you need, usually within a couple business organisation days.
If you are submitting a request that'south related to a specific Lyft ride, the ride-hailing company does request that you add together the following details to the "Description" section of your form:
- When the ride occurred (time and appointment)
- The name or names of your commuter or passenger(south)
- A curt summary of the state of affairs
Lyft Phone Line
While Lyft doesn't offer an actual phone number that y'all can call directly, drivers and riders always have access to a 24/7 Critical Response Line.
Every bit the official name of the phone line suggests, this support channel is defended to time-sensitive issues — peculiarly prophylactic concerns — that require immediate response.
This is the only way to phone call Lyft. There is no Lyft telephone number for everyday issues.
It would just be impractical for the company to accept one with how many drivers and riders they have. For this reason, they reserve their phone back up for dealing with safe bug.
To request a phone call on the Lyft app, only select the "Help" tab from your app menu, then scroll downwardly to tap "Study safe issue or accident" and select your situation.
From there, tap "Contact Safe squad" and opt for the Lyft safe squad to telephone call you lot within one minute.
You can also choose to be contacted by email if preferred, but y'all may need to wait upwards to 24 hours for a response.
On the Lyft Driver app, you can similarly head to the help center to asking a quick call from Lyft. And then, you tin conversation with someone in real fourth dimension.
Drivers and riders tin can also tap "Contact Prophylactic Team" on this web folio to submit their phone number.
While this is the fastest Lyft support channel, it's extremely important that you only contact Lyft on the Critical Response Line for emergency needs.
This may include situations in which you're involved in a car accident, yous witness something illegal during your ride, or your driver or passenger makes you uncomfortable.
If you're simply seeking assistance with a billing or payment error, or need help navigating your app, it's best to seek alternate channels, so you're not blocking the phone line for users with urgent needs.
Some new rideshare drivers are dislocated about what constitutes an "emergency," so here it is:
It is an emergency if:
- You were in a collision (y'all ran into someone, or they ran into yous)
- Your passenger did something that was dangerous
- Your rider did something that was illegal
- There is a safety incident yous need to report
- You were pulled over and received a commendation
It's not an emergency if:
- You lot need an earnings guarantee confirmed
- You need complimentary ride credits, have prime time problems or demand to dispute a charge
- Your passenger was rude to you
- You were ticketed for double parking, picking-up in a red zone, or got a poor rating from your passenger
All the same, this condom feature is not a replacement for calling 911.
If you need immediate action, instead of merely phone back up, make sure to contact constabulary enforcement first.
Both the Lyft and Lyft Driver apps are equipped with a 911 push that y'all tin tap during any trip.
Electronic mail Back up
Lyft has an e-mail support box embedded on the company website.
You used to be able to ship letters to support@lyft.com, but that doesn't seem to work anymore.
Here is the link to submit an email ticket.
The back up team is responsive and helpful, but your response fourth dimension volition vary based on your status inside the organization.
Platinum drivers (drivers that handle 200 Lyft rides per calendar month) can wait a response within a few hours.
Other drivers should await a slower response — ranging from a few hours to a few days.
Keep in listen Lyft receives tens of thousands of letters per day, so keep your messages concise.
Here are some pointers:
- If you have several questions, send separate messages, each pertaining to a specific question.
- Exist concise.
- Utilize the happy or deplorable confront emoticons. From experience, a distressing confront is more likely to get a response when you need Lyft driver support (likewise if yous're a rider).
- Apply the "reply" option to provide a response to their follow-up emails. It volition go back to the same operator who answered your question the first fourth dimension.
- Sometimes, you lot volition receive a "template" response. If this is the instance, reply asking for clarification. Since the representatives receive many requests for the same (or similar) information all the fourth dimension, it'south much easier for them to give a cookie-cutter answer. Merely if yous remain in the queue, they'll demand to bargain with your question in length to get y'all out of the queue.
- Be prissy! If you don't get the answer yous were hoping for, politely ask for more information.
Lyft Hub
If online resources aren't helpful for your state of affairs at all, you may be seeking in-person help.
To make in-person support possible, the rideshare visitor has ready public Lyft offices — ameliorate known every bit Lyft Hubs — that drivers tin can visit for anything that can't easily be resolved over email.
For example, you may visit a Lyft Hub when yous need help with:
- Building your commuter profile
- Setting up directly deposits
- Navigating the Uber Driver app
- Claiming bonuses
- Getting more ride requests
- Increasing your driver rating
In addition to Lyft Hubs, which are dedicated support offices that are ordinarily available in larger markets like New York City and Las Vegas, you may find Lyft Service Desks or traveling support vans scattered around the United states.
These are merely smaller kiosks or popular-up service locations that tin can still provide the support you need.
Unfortunately, there are no hubs or offices available for passenger back up, so riders must stick with the online request form or social media to contact Lyft for customer service.
Sometimes, it'due south far more convenient to pull up an app on your smartphone than to load a web page or talk on the telephone.
Luckily, Lyft's customer service team has an agile presence on the company's social media handles.
This means you tin start to go the answers yous demand just by tagging or messaging Lyft.
Social media is a great way to get quick responses from large companies since they value their make reputation more anything else.
As a way to keep their users happy and to go along their brand identity untarnished, they are very skillful at resolving issues shared through public platforms.
Lyft has a huge presence on the most common social media platforms. On Twitter, the rideshare company'south official customer back up account is @AskLyft.
Here, riders and drivers can become help 24/7 merely by tagging the account in a Tweet.
The support team will give you further instructions, commonly asking you to ship a directly message with more than data, in a timely manner.
Twitter is past far the all-time social media channel that you can utilise to get Lyft's aid.
Only not all drivers are going to have Twitter accounts. Sometimes, the 280 graphic symbol limit isn't enough to ask a detailed question.
And while you may get a response within xxx minutes, the response may simply refer you to the article you've already read within the Help Center.
Here are a few of Lyft's nearly popular and about active social media channels:
- Lyft'due south official Facebook page
- Lyft's official Twitter page
- Lyft's official Instagram page
Equally with contacting Lyft back up via email, y'all may take to follow up and go dorsum and forth a bit to become the specific answer you're looking for.
Keep replying until you get the information you demand. When you lot respond on social media, y'all are also helping other drivers since your responses are public.
On Facebook, the company usually replies within one 60 minutes of an initial message.
Lyft Corporate Office
Some Lyft users may find it helpful to have the company'due south corporate function address on mitt. Lyft's headquarters are currently located at:
185 Berry St #5000
San Francisco, CA 94107
This location is non open to the public, nor is it an official client back up channel.
However, it may come in handy equally a mailing address for anyone who needs to escalate a major issue, after a long flow of no resolve, or any person or system with a large-calibration event to accost.
An case of a big-scale issue that would warrant mailing the HQ may exist when you have a petition that'southward been signed by a significant number of drivers that requests action from Lyft.
However, exist enlightened that there's no guarantee that you'll get support or a response through this channel.
Tips for Getting Assist
Unlike a taxi service or public transit, Lyft is a community.
It's based not only on exchanges of coin and services, just likewise on personal accountability and mutual respect.
To ensure that the customs stays at a high standard, Lyft allows passengers and drivers to rate each other after a ride ends.
Over fourth dimension, these ratings add up to a numerical star rating from 1 to 5. This rating appears next to both driver'south and rider's names in the Lyft app.
While that feedback is great, Lyft besides takes client feedback very seriously. This helps the company larn how to ameliorate their service, as well equally let them know what they're doing well.
Many passengers, notwithstanding, don't realize the importance of being articulate and concise with their feedback when things go wrong.
Furthermore, they may not sympathise how to communicate in a fashion that'due south constructive and helpful (as opposed to frustrated and unhappy).
That said, here are some tips to go on in mind when reaching out to Lyft customer service.
1. Understand How to Leave a Review Postal service-Ride
It doesn't matter whether you're in Boston, Chicago, Denver, Los Angeles, Nashville, New York, or Phoenix (to name just a few of the cities where Lyft is available).
The process for leaving a Lyft driver review is exactly the same.
To leave a review, all y'all accept to do is follow the prompts that the Lyft app gives you at the end of a ride.
Once a ride ends, Lyft will get-go ask if yous want to tip your driver. You tin can cull whether or not you desire to tip (more on this later), simply one time you've chosen your tip amount, Lyft will and so ask you to rate your commuter using one to 5 stars.
If you exit 5 stars, then you can specify what made your ride excellent (though yous're non required to do so).
Yous tin can also write a more detailed review in the box below the rating buttons if you so want.
If you lot leave less than five stars, Lyft will ask yous to specify what went wrong.
They want you lot to tell your driver how to improve. Once again, y'all take some preset options for this, only you can also write a more detailed clarification of what happened in the box beneath.
This leads us into our next tip.
two. Go Into Item Virtually Issues
The Lyft rating system works best if you provide context for depression ratings. Presumably, you have a good reason for leaving a low rating, so be sure to explain in detail what happened.
Hither are some things that might crusade you to get out a low rating:
- Your driver chose a dangerous drop off location (e.g., they stopped in the heart of traffic instead of pulling into a parking lot or up to a stop calorie-free)
- Your commuter was rude
- Your commuter didn't become to the pickup location you lot requested
- Your driver was playing loud or obnoxious music
- Your driver did something unsafe or broke the police force
- Your commuter didn't provide the utmost in customer service
- Your driver'due south vehicle was dirty or poorly maintained
All of the to a higher place are things that you lot should describe in detail when you exit a rating lower than five stars (besides every bit any other reasonable problem yous had).
iii. Be Polite and Respectful
This is cardinal to leaving a constructive review. Fifty-fifty if yous're really angry at your commuter, it'southward best to remain polite and respectful in your reviews.
You won't help your driver improve past insulting them or leaving a low review with no context. Recollect, drivers are human, and they make mistakes.
You lot could accept someone who is a brand new driver and merely doesn't empathise some of the fundamental principles of driving with Lyft.
In this case, you should let them know so that they can improve, only you shouldn't be unnecessarily hateful nigh it.
4. Don't Blame Drivers for Things Beyond Their Command
This is a common problem when leaving Lyft driver reviews. Many passengers don't understand that sure factors (in item the toll of the ride) are beyond a driver'due south command.
If you go charged a cancellation fee, that's non the commuter's fault. Nor is information technology their fault if surge pricing is in upshot for a ride, or if traffic is bad and it takes you a long time to reach your destination.
Yous should only rate your rideshare driver based on factors they can command.
To do otherwise is unfair and unproductive. If y'all exercise have issues with pricing or fees, you lot can have information technology upwards with Lyft customer back up.
Learn how to contact them here.
Frequently Asked Questions
When you need to contact Lyft, the company always has back up channels available to y'all.
We've answered some mutual questions below to help you go to know your options even further:
ane. Is at that place a general assist page I can refer to for common Lyft questions?
Admittedly. You can search for answers to frequently asked questions by heading to the Help Center on Lyft.com.
This is really the all-time way to get assist without waiting for the customer support team to reply, if you have a basic question.
The Assistance Heart can help you learn about annihilation from pricing and payments to how to utilize the Lyft app or Lyft Driver app.
2. Can I visit a Lyft Hub if I'm not a current driver?
Admittedly. Anyone who is interested in becoming a Lyft commuter can get assist for the sign-upwards process at their local Lyft Hub or by using the asking form or social media.
3. Can I contact Lyft to request a ride for me if I don't have a smartphone?
No, these customer support channels cannot help you make ride requests.
They're mostly available if you're having issues with your current business relationship, app, or with a specific ride, not to schedule rides for y'all.
If yous don't accept a smartphone, y'all can even so manage your business relationship and request a standard Lyft or Lyft XL ride by heading to ride.lyft.com on your reckoner.
4. Does Lyft take live conversation support?
No, not at the moment. The only style to speak to someone from Lyft in real time is via phone.
v. Is at that place a Lyft telephone number for passengers?
Merely in emergency situations, equally we discussed to a higher place. While it would be very helpful to take phone support bachelor as a Lyft rider, nosotros tin understand why the company is hesitant to offer it.
The sheer number of Lyft rides (and the potential for aroused customers to abuse the service) would make information technology a logistical nightmare for Lyft to offer phone support to customers.
6. What are the Lyft customer service hours?
This depends on the method of support in question. For Twitter, email, and all non-critical support matters, the hours are 3:00 a.1000. to ix:00 p.m. PDT. The critical safety response line and driver support phone line are available 24/vii.
seven. Is Lyft customer service hiring?
This depends on where you lot live.
Your all-time option to observe out is to Google "Lyft customer service jobs + [the name of your metropolis]."
Yous tin too check out job boards similar Indeed or Monster and search for the relevant positions. Finally, you tin can consult the Lyft Careers page.
A quick glance at the Lyft Careers folio at the time of publication reveals a need for bilingual (English language and Spanish) disquisitional response line employees, too every bit employees willing to work nights.
Some part-time, home-based positions are even available, which could be a cracking opportunity if you want to make some actress money while working in your pajamas.
Contact Lyft When You lot Demand Back up
Lyft may be a massive visitor, but reaching out to the ridesharing giant isn't as intimidating as it may seem.
Riders and drivers both have a handful of support channels they can utilise to become help directly from the Lyft support or safety teams.
Using any of the options we listed to a higher place to contact Lyft, you can resolve both modest and time-sensitive issues fairly apace with the help of experts.
If you lot double as an Uber driver or passenger, it can be helpful to sympathize how to attain customer service on both of your smartphone apps.
Acquire how to contact Uber through seven different channels in our guide.
Source: https://www.ridester.com/lyft-customer-service/
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